Atención al cliente
·
Bengaluru
Customer Resolutions Agent
KTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping, evaluation and reskilling services with training to companies.
The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner.
Location: Bangalore, India
Sector: Customer Service
Personnel in charge: No
Functions
- Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
- Provide accurate and relevant information to the customer.
- Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
- Effectively provide prompt, accurate and professional responses to customer inquiries
Requirements
- Minimum education: College degree
- Some specific specialties (master's degree/certification): English language
- Minimum experience: 2 years BPO Experience
- Valuable: Open to College undergraduates with 12 months BPO experience preferable in collections department
Skills
- Customer service
- English language
Benefits
- Type of contract: Permanent
- Face-to-face/hybrid/remote: In person
- Schedule: Our call center hours of operation are Monday – Friday 8:00am – 9:00pm EST, and on Saturdays 8:00am – 5:00pm EST, shifts will fall into those timeframes.
- Salary: Negotiable
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- Department
- Atención al cliente
- Role
- Teleoperador
- Locations
- Bengaluru
Atención al cliente
·
Bengaluru
Customer Resolutions Agent
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